Scoped User Views

Overview

Scoped user views allow administrators to create dedicated, restricted experiences for individual customers or teams. Each user can be locked to specific device groups and a single dashboard, ensuring they only see the infrastructure relevant to them.

How It Works

When editing a user account under Administration → Users, the Access Control section provides three key settings:

Setting Up a Customer View

Follow these steps to create a scoped view for a customer or team:

1. Create a device group — Go to SNMP Devices and create a group for the customer's devices (e.g. "Acme Corp"). Assign their devices to this group.
2. Build a dashboard — Create a new dashboard tailored to the customer. Add widgets that reference their devices or monitors. Name it clearly (e.g. "Acme Corp Dashboard").
3. Create notification channels — Under Channels, create channels for the customer (e.g. an Email channel with their IT team's email address). These will be used to send them alert notifications.
4. Set up alert rules — Create alert rules for the customer's devices/monitors and attach their notification channels. This ensures they receive alerts only for their own infrastructure.
5. Create the user account — Under Administration → Users, create a new user with the Viewer role (or Operator if they need to acknowledge alerts).
6. Configure access control — In the user's Access Control section:
   • Set Default Dashboard to their dedicated dashboard
   • Enable Restrict to Default Dashboard
   • Select their device group(s) under Allowed Device Groups

What Gets Scoped

• Devices — only devices in allowed groups are visible
• Alerts — only alerts from scoped devices appear
• Search results — global search respects group restrictions
• Dashboard — locked to assigned dashboard when restricted
• Notifications — per-customer channels on per-customer alert rules

Scoped Notifications

To send alert notifications directly to a customer, create dedicated notification channels for them and attach those channels to the relevant alert rules.

1. Create a customer-specific channel — Go to Channels and create a new Email channel with the customer's email address (e.g. "Acme Corp — IT Team"). You can also create SMS or Webhook channels for their own integrations.
2. Create alert rules for their devices — Set up alert rules targeting the customer's devices or monitors. Under Notification Channels on the rule, select only the customer's channel(s).
3. Separate from internal alerts — Your own admin channels remain on your internal alert rules. Each customer only receives notifications from rules that have their channel attached — they never see alerts for other customers' devices.