Getting Help

Overview

We offer several channels for getting help with ACS Monitor. Whether you have a question about setup, need help troubleshooting an issue, or want to request a feature, there is a path to get the support you need.

Support Channels

Documentation

This documentation site is the first place to check. It covers installation, licensing, billing, and the API in detail. Use the search bar to find specific topics quickly.

Support Tickets

For issues that require individual attention, you can submit a support ticket from your dashboard. Tickets are reviewed by our support team and you will receive a response via email. See Submitting Support Tickets for details.

Email Support

You can reach us directly at support@acsmon.com. This is suitable for billing enquiries, account issues, or general questions that are not suited to the ticketing system.

Response Times

We aim to respond to all support requests within one business day. Urgent issues affecting live monitoring services are prioritised.

Before Contacting Support

To help us resolve your issue quickly, please have the following information ready:

• Your account email address
• The server name and license key (if applicable)
• A clear description of the issue or question
• Any error messages or log output you have seen
• Steps to reproduce the issue (if applicable)